The flamingo hotel in Mumbai is a jewel in the crown of modern Indian hotels.
The luxury hotel sits on a stretch of Mumbai’s bustling residential street, and the three-star hotel, which offers a suite and a breakfast buffet, has all the amenities you’d expect from an elite hotel.
It has its own private balcony and a view of the city skyline.
In the winter, the hotel stays open late to give guests a break from the heat of the Mumbai sun, and it’s open seven days a week.
For the past three years, the flamiei has been hosting a free dinner for guests, and in February this year, the resort was granted a 10-year licence to serve food to guests.
The hotel, in fact, was established in 1885 by the late businessman and philanthropist, and his wife, Bimal Bimal.
The Bilsons bought the property for about $10,000, and their daughter, Maria, was the first to manage the hotel.
“We had a vision to make Mumbai a city of hospitality,” said Maria Bimal, who died in 2013.
“And we thought, if we can do that, we can help people to stay in Mumbai and make Mumbai better.
It’s been a great journey.”
For a while now, the Bilsos have been making a conscious effort to do the right thing by their guests.
“I have always been very mindful of the guests,” Maria Bital said.
“If I was at the table, if I was a guest, I’d say thank you.
I would have done the same thing.
But for me, it’s important that we do everything to make this place special.”
The Buses’ ambition to do good has been a big part of the flamy hotel’s charm, with guests coming in from all over the world and staying with them.
“Our hotel is in a special place.
The only way to get to it is by taking the elevator up to the top floor,” Maria said.
But she says that even the most well-heeled guests don’t always get the chance to take a seat on the upper floor.
“When you go to a restaurant, you know it’s your meal and you get to see your family and friends,” she said.
And it’s the same with the Bums.
“You are there for the guests.
And the guests are there to have a meal, too.
So when I’m not with them, I am here with them,” Maria told the BBC.
When I ask Maria about the difference between staying at the flami hotel and a hotel in another part of Mumbai, she says: “We are not just a hotel.
We are an important part of our family.
We’re a part of every part of Indian society.
We have an important role in Mumbai.”
What makes this hotel so special is that it offers the best of what modern Indian luxury has to offer.
The room at the hotel is spacious and luxurious.
The buffet is among the best in the city, and there are also a number of complimentary drinks, as well as the usual range of breakfast and lunch dishes.
It also has its perks: The buffet has been open for almost three years now, and guests can pick up their meals for free from the restaurant, and enjoy complimentary wi-fi.
Maria Bibal said she wants to open a hotel to help the Indian diaspora, and that she believes in making India the destination for international travellers.
“My intention is to be a tourist destination, and to help India become more global,” she told the programme.
“It’s about a way to make India a place where people from all around the world come to experience India and the city for themselves.”
This story is part of BBC World Service’s series, “Living in Mumbai”.
Listen to the whole programme or catch up on some of the highlights below.